E-commerce Logistics — Scaling order fulfillment from 2,000 to 50,000 orders per day
2,000 orders/day with a 6% error rate, couldn't scale for peak seasons, and a high return rate due to mis-sorts. The regional logistics provider was losing major e-commerce contracts because their manual sortation could not meet service level agreements. Peak season volumes would overwhelm operations, forcing the company to turn away business. Mis-sorts led to customer complaints, chargebacks, and damaged reputation with online retailers.
MGM Cross Belt Sorter combined with a Belt Conveyor system, featuring 200 chutes and real-time tracking. The integrated system provides end-to-end automation from truck unloading to outbound dispatch. Real-time parcel tracking gives both the logistics provider and their e-commerce clients full visibility. The modular conveyor system seamlessly feeds the high-speed cross belt sorter, creating a continuous flow that handles peak volumes without bottlenecks.
The combined cross belt sorter and conveyor system scaled order processing from 2,000 to 50,000 orders per day. The provider could now confidently accept peak season volumes and pursue larger e-commerce contracts that were previously out of reach.
Sort accuracy jumped from 94% to 99.97%, virtually eliminating mis-sorts. Customer complaints dropped to near zero, chargebacks ceased, and the provider's reputation score with major e-commerce platforms improved dramatically.
Every parcel is tracked from induction to dispatch with millisecond precision. Both the logistics provider and their e-commerce clients gained full visibility into order status, enabling proactive customer communication and SLA compliance.
The rapid ROI was driven by labor cost savings, increased contract revenue, and elimination of chargeback penalties. The provider recouped their entire investment in just 9 months, making this one of the fastest payback periods in the industry.
Contact our team to discuss your logistics challenges and discover how MGM can transform your operations.
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